Hospice Visitor Guidance & Information

It is Rotherham Hospice’s aim to ensure the safety and wellbeing of all patients, staff, and visitors at all times. With the presence of Covid-19 and the emergence of the Omicron variant in our community, we have implemented additional safety measures and we request you read the guidance outlined below:

  • Visiting times: 2 pm to 4 pm. Only 2 named visitors per patient will be allowed on-site each visiting slot
  • The two visitors must attend at the same time, within the allocated visiting time. Patients can have up to 4 designated visitors with a maximum of 2 visiting each day.

End of Life Care (EOLC) Patients

  • The patient may have 6 named visitors. Time is unrestricted. But only two of these named visitors are allowed in the patient’s room at any one time, this is to facilitate social distancing and keep staff, visitors, and patients safe.
  • The visitors must liaise with one another to arrange when they are going to visit, this is to ensure that no more than two of them are on-site at the same time.

All visitors

Please note that If we do not have your name on the visitor list you will not be allowed access to the building. Please speak with the nursing team who will be able to make a record of the time and names of those who intend to visit

We appreciate this is a difficult time for you, but we must make you aware that it is at your own risk that you visit your loved one. There may be times when we are caring for Covid positive patients within the unit, we would like to assure you that we will act appropriately to ensure all our patients are cared for safely and we are adhering to all national and regional guidance.

Safety measures in place:

All visitors to the Hospice will be asked a series of screening questions and will be required to provide evidence they have completed a covid 19 Lateral flow test (LFT) prior to visiting. Kits and instructions will be provided by the Hospice if it is identified that either you or a member of your household has a positive test or symptoms of Covid-19 you will not be permitted entry to the building.

 

IMPORTANT INFORMATION
You must register your lateral flow test on:
https://www.gov.uk/report-covid19-result

To do this you will need Rotherham Hospice’s Unique Organisation number (UON) which you will be given on your first visit along with a testing kit. Once you have submitted the result you will receive a text message to confirm your result. You will be required to show the negative result message to the receptionist when you arrive at the Hospice. (please do not bring the test kit to the Hospice)

 

Letters of Love

A reminder that if you’re unable to visit your loved one in the Hospice, we have a dedicated email address for you, the families, friends and colleagues of patients at the Hospice, to send your letters of love to be passed on to your loved ones. You can learn more about Letters of Love on the link here.

Thank you for your support and understanding.

Letters of Love

We understand how difficult it is to not be able to visit your loved one, for a variety of reasons, whilst they are in the Hospice.

To help with this, we have a dedicated email address for you, the families, friends and colleagues of patients at the Hospice, to send your letters of love to be passed on to your loved ones.

Examples of this are:

– A favourite Poem
– A personal letter
– A treasured photograph

Our nursing team will pass on the contents of these e-mails, or if you prefer they will also be very happy to read the poems or letters to your loved one.

If you would like to send a letter of love, please email:

loveletters@rotherhamhospice.org.uk

Please note that messages sent over the weekend may not be picked up until Monday.

Hospice Visitor Guidance & Information – December 2021

Rotherham Hospice Covid-19 Visitor Update

Visiting Information

It is Rotherham Hospice’s aim to ensure the safety and wellbeing of all patients, staff, and visitors at all times. With the presence of Covid-19 in our community, we have implemented visiting restrictions and safety measures.  Please read Rotherham Hospice Visitor Guidance & Information outlined below:

  • Visiting times: 12pm – 2pm  and  2.30pm to 4.30pm
  •  Only 2 named visitors per patient will be allowed on-site each visiting slot
  • The two visitors must attend at the same time, within the allocated visiting time.  Patients can have up to 6 designated visitors but a maximum of 4 can visit each day.

End of life care (EOLC) Patients  

  • The patient may have 6 named visitors.  Time is unrestricted.   But only two of these named visitors are allowed in the patient’s room at any one time, this is to facilitate social distancing and keep staff, visitors, and patients safe.
  • The visitors must liaise with one another to arrange when they are going to visit, this is to ensure that no more than two of them are on-site at the same time.

All Visitors

Please note that If we do not have your name on the visitor list you will not be allowed access to the building.  Please speak with the nursing team who will be able to make a record of the time and names of those who intend to visit We appreciate this is a difficult time for you, but we must make you aware that it is at your own risk that you visit your loved one.  There may be times when we are caring for Covid positive patients within the unit, we would like to assure you that we will act appropriately to ensure all our patients are cared for safely and we are adhering to all national and regional guidance.

Safety Measures in Place:

All visitors to the Hospice will be asked a series of screening questions and will be required to provide evidence they have completed a covid 19 Lateral flow test (LFT) prior to visiting.  Kits and instructions will be provided by the Hospice if it is identified that either you or a member of your household has a positive test or symptoms of Covid-19 you will not be permitted entry to the building.

 

IMPORTANT INFORMATION 

  • You must register your lateral flow test on https://www.gov.uk/report-covid19-result 
  • To do this you will need Rotherham Hospices Unique organisation number UON which you will be given on your first visit along with the test kits required
  • Once you have submitted the result you will receive a text message to confirm your result.
  • You will be required to show the negative result message to the receptionist when you arrive at the Hospice.  ( please do not bring the test kit to the Hospice)

On entering the Hospice, you will sanitise your hands with the gel you will then apply personal protective equipment (PPE) which must be worn, the hospice will supply you with this.

On arrival into your loved one’s room, you will wash your hands (if you have not been given gloves) and you are asked to remain socially distanced from Staff during your visit.

If you are visiting a patient in the green team you may be asked to remain in the bedroom for the duration of the visit (unless you are asked by a member of staff to leave, they will direct you to an area where you can wait) should they need to attend to your loved one).   This will only be the case if there is a Covid positive patient in the area.  Before leaving the room to go home visitors should remove all PPE except the mask, wash their hands, and then leave the Hospice.

Visitors visiting non-Covid positive patients are welcome to use the Café if they wish.

Thank you for your support and understanding. 

Phone line upgrades this weekend

Rotherham Hospice Care Day Hospice Community Team Therapy Health and Wellbeing Healthcare Professionals Counselling Bereavement Support Phone South Yorkshire

This weekend (4th September – 5th September 2021) work will be taking place on our IT and telephone services. You may find that you’re unable to reach the Hospice on the regular lines. In that case, the following numbers will be available all weekend:

– For the Inpatient Unit telephone: 07794 044 819

– For Community Adviceline telephone: 07814 170 827 or If you’re unable to contact through this number you can call the CCC District Nurse number on 01709 426 600 who will advise.

Please do try to call through using the regular number first.

Thank you for your understanding.

Covid-19 visiting information update

Rotherham Hospice providing care people Rotherham Day Hospice Community Team Therapy Health and Wellbeing Healthcare Professionals Admissions and Referrals Counselling Bereavement Support

There will be three visiting times each daySlot 1) 12:00 – 14:00Slot 2) 15:00 – 17:00Slot 3) 18:00 – 20:00

To control footfall and enable safe social distancing, please note that the following rules apply:

  • There are three visiting slots per day – patients may have two visitors during each slot, but both visitors must attend at the same time.
  •  Patients can have up to 6 designated visitors only 2 visitors will be allowed to visit any given visiting slot. But all 6 can visit during one day.
  • Visitors can visit more than once a day as long as only 2 visitors per slot.
  • To ensure that visiting is safe and controlled, the visitors must pre-book their slot with the nursing team before their visit, they must not turn up unannounced.
  • The designated visitors must remain the same throughout the patient’s stay.
  • Visitors must socially distance from staff (2 metres must be always maintained).

For End Of Life Care patients:

  • EOLC patients. The patient will with the nurse compile a list of who they wish to visit (close family and friends only (limit of 10).  Time is unrestricted But ONLY TWO visitors are allowed in the patient’s room at any one time, this is to facilitate social distancing and keep staff, visitors, and patients safe
  • The visitors must liaise with one another to arrange when they are going to visit, this is to ensure that no more than two of them are on-site at the same time. 
  • When the patient enters the last hours of life, the visitors can be present at the same time.  (limited to 4 at a time but family can be given a room on the corridor to keep swapping places)

 All visitors:

  •  All visitors must complete an LFT each day they visit.  This is a government requirement.
  • Visitors must socially distance themselves from both staff (2 metres must be always maintained) & visitors.

 

Before being allowed to enter the ward you will be asked to present proof of a negative LFT test taken that day.  

You will also be asked  if you have:

  • Active coronavirus.
  • A continuous cough.
  • A loss of taste or smell.
  • Temperature exceeding 37.8 degrees celsius.
  • In the last 2 weeks have been tested for Covid-19 and are awaiting the result or have tested positive.

If yes to any of the above, you cannot be allowed to visit.

You will be asked to wear a face mask and may also be required to wear further protective equipment but will be informed upon arrival.Thank you for your understanding.

Wickersley shop reopening

Rotherham Hospice Care Day Hospice Community Therapy Health and Wellbeing Healthcare Counselling Bereavement Support Phone South Yorkshire Shop

It’s been a very long 16 months, but we’re delighted to finally be able to announce the reopening of the Rotherham Hospice store in Wickersley.

The store will reopen on Monday 9th August at 9am and there’s so much going on during the day, including…

• A brand new store layout including a hidden treasures section for you to explore!

• Discount cards for our first 10 customers.

• A beautiful bunch of flowers for the first customer!

• Goody bags for all of our younger visitors.


Wickerlsey’s Store Manager Julie Dalton said:
“It was heartbreaking for me and the volunteers when we closed the door for coronavirus we never imagined it would be closed for so long and felt at times like it would be closed forever. To have the fantastic exciting news that we would be opening our doors again was exciting, emotional, and anxious in one we can not wait to welcome back our amazing customers and volunteers, also to bring the Rotherham Hospice profile back to Wickersley is so fabulous exciting times ahead.”

Rotherham Hospice’s Head of Retail, Dawn O’Hara said:
“They say good things come to those who wait, and this is very true for our Wickersley store. We are thrilled to announce that this store will reopen in August after a very long and difficult time. I would like to thank our fabulous volunteers and customers for your patience and so look forward to this little diamond being back open again. A massive thank you to Julie our store manager, for all her hard work and passion.”

From everyone here at Rotherham Hospice, we cannot wait to welcome everyone back to the Wickersley Store on the 9th of August.