Your complaint matters
we appreciate your feedback
How to make a complaint
Rotherham Hospice is sorry if you have had reason to complain or raise a concern about our services. We will handle your complaint/concern sensitively, fairly and in confidence.
The best time to make a complaint is while you are at the Hospice, so please chat with a member of staff if you need to. However, we understand that there is not always time, and not everyone has the confidence to do this in person.
Complaining on behalf of somebody else
Rotherham Hospice complies strictly with rules around confidentiality and Information Governance.
If you are not the patient but are complaining on their behalf, you must have their permission to do so. Written consent for you to do this will need to be obtained.
We will support you to complete where this is required.
What happens next...
- Rotherham Hospice will acknowledge your complaint/concern within 5 working days of receiving it. We will provide you with an estimated timescale within which we expect to be able to respond to you within 28 days. If we are unable to meet this timescale, we will contact you and advise you of our revised timescale.
- If you would like any help completing this form, please contact: email@example.com or call 01709 803 900.
- The information provided will be recorded and retained for Rotherham Hospice use in conjunction with any other relevant information provided. The information will be used for the efficient administrating of the complaint, and for analysis and improvement of the Hospice’s services.
- If you would like a copy of the Hospice Complaints and Procedures document, please contact firstname.lastname@example.org.