Rotherham Hospice Celebrates Sector-Leading Survey Results and Outstanding Team Spirit
Rotherham Hospice is delighted to share the results of its 2025 Staff and Volunteer Survey, revealing a culture built on compassion, teamwork, and an unwavering commitment to quality care. The findings highlight exceptional levels of pride and satisfaction among staff and volunteers, placing Rotherham Hospice not only among the very best in the hospice sector, but also far ahead of many national averages across health and charity sectors.
One of the most remarkable results from this year’s survey is that 98% of our staff would be happy for a friend or loved one to receive care at the hospice. This is not only our highest ever score, but it also stands well above the national average for both the wider charity sector and the NHS. In the most recent NHS Staff Survey, only 67.5% of NHS staff said they would be happy with the standard of care at their organisation, and the wider charity sector typically reports pride scores around 85% to 88%.
Across our whole team, more than 93% say they believe in the aims of the charity, and the overwhelming majority describe themselves as proud to work or volunteer for Rotherham Hospice. To put this in context, recent surveys found that 61% to 77% of NHS and charity sector staff would recommend their organisation as a great place to work, a figure that Rotherham Hospice surpasses by a significant margin.
Survey results also reveal that 91% of staff and over 95% of volunteers enjoy their work and the people they work with. Our volunteers are the heartbeat of Rotherham Hospice, with more than 95% saying they love their experience, feel valued, and enjoy the camaraderie of our team. Every single volunteer described our approach as flexible and welcoming, making volunteering here truly rewarding and accessible for people from all walks of life.
New colleagues consistently share that they feel part of the family from day one, highlighting the warm welcome, encouragement, and support they receive to grow and thrive at Rotherham Hospice. This especially positive feedback from new starters reflects the strong sense of belonging that greets everyone who joins our team.
Quotes from the survey reflect this positive team culture:
“I love my job and feel I make a difference to the people we care for.”
“Lovely peaceful environment. Hard working team who are committed to delivering high standards of quality care.”
“I am proud to work for this amazing charity and to be a part of helping people at the end of their lives.”
As with any organisation, especially one spread across several sites, we recognise that communication can sometimes be a challenge and we are always striving to improve it. The survey highlighted some areas for further improvement, especially around internal communications and supporting staff wellbeing. However, we are proud to have seen significant improvements since our last survey in 2024 and even greater progress since 2021, which shows our determination to keep moving forward. “We want to be completely transparent about our culture, and that means facing up to where we can do better,” said Mat Cottle-Shaw, Chief Executive. “We are already working with our teams to strengthen two-way communication and ensure everyone feels valued and heard. We will never be complacent. Our ambition is to always be the best we can be for our teams, our patients, and our community.”
These outstanding results show that Rotherham Hospice is not only a place of exceptional care, but also a workplace and community where everyone, no matter their role or background, can flourish, contribute, and belong. The hospice is always looking for people who share its values of compassion, teamwork, and community, whether you are interested in a clinical role, support services, or volunteering.
If you are passionate about making a difference and want to join a team where you will be welcomed, supported, and inspired, Rotherham Hospice would love to hear from you.
For more information about careers or volunteering, visit www.rotherhamhospice.org.uk/join-us.
Together, we are making every moment matter, for patients, for families, and for each other.