Terms and Conditions

1. Acceptance of terms

Your access to, and use of www.rotherhamhospice.org.uk ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2. Advice

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3. Changes to website

Rotherham Hospice reserves the right to:

3.1. change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Rotherham Hospice Ltd shall not be liable to you for any such change or removal.

3.2. change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

4. Links to third party websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5. Copyright

5.1. All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Rotherham Hospice or otherwise used by Rotherham Hospice as permitted by law.

5.2. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6. Disclaimers and limitation of liability

6.1. The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6.2. To the extent permitted by law, The Website will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

6.3. Rotherham Hospice makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

6.4. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Rotherham Hospice for death or personal injury as a result of the negligence of Rotherham Hospice or that of its employees or agents.

7. Indemnity

You agree to indemnify and hold Rotherham Hospice and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Creative Stream Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8. Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9. Governing law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.


Refund Policy

In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 30 days of it being delivered to you or in the case of a defect that is not discoverable upon reasonable examination within 7 days of the time when you discover the defect or ought reasonably to have discovered it

Faulty or damaged products

  • If our product reaches you and is faulty, damaged or not fit for purpose.
  • If our product reaches you and is not as described on our web site.

Returning faulty or damaged products

If you are returning a faulty or damaged product to us, please ensure you do so in a secure manner. We will not be able to provide a refund or replacement until we receive the original product and inspect it. If the product is being returned due to fault on the part of Rotherham Hospice we will reimburse you for the full cost of purchase, plus the return postage charges.

Return address

Please send your products, securely packaged to the following address:

Rotherham Hospice
Broom Road
ROTHERHAM
S60 2SW

Lottery Refunds

It is the policy of  Rotherham Hospice Lottery not to give refunds once the payment has been processed onto the lottery software. In the case of standing order payments where the player’s bank errs in the amount or frequency of payment requested by the player, and over-subscribes as a result, a refund will be offered.If a player leaves with a credit of less than £2 Rotherham Hospice Lottery will treat such amounts as a donation to the hospice.

Events Refunds

Once a registration fee for an event is processed on our system refunds will not be given. If a fee is paid for a ticketed event that fee may be refunded up to 48 hours prior to the event.


Uploading Content to our Site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with our content standards.

Any content you upload to our site will be considered non-confidential and non-proprietary and you must ensure that we have the right to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy, or where otherwise required by an internet service provider, government or regulator.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in these terms.

The views expressed by other users on our site do not represent our views or values.

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