Keeping In Touch

Your data.

Brand new European-wide data regulations, mean that the way that we store your data in order to keep in-touch with you about events, the lottery, appeals, and general information is changing. We treat your data with utmost privacy and security, and we think it is vital to let you know how we use your data, and how we protect it. 

We've also included a form below, for you to tell us how you would like to be contacted by the Hospice about events, fundraising, volunteering, and the lottery. 

What data do we record from you?

Whenever you make a donation, buy a product, take part in an event or support our lottery, we will generally record your name, address, and contact information. If, for example, you register for an event, we may use your data to send you your fundraising packs, or any information you may need for the event as well as a post-event feedback survey. We do not store your credit card or debit card number. These are destroyed once your payment is processed. 
We record your date of birth, to avoid contacting anyone under the age of 16 for fundraising asks, lottery, raffles, and for medical reasons when you enter an event.

What do we use your data for?

We use your data to keep a record of your fundraising activities with the Hospice. This helps us to know how best to communicate with you - for example, sending a letter of thanks for a donation, or for attending an event. We may use your data to inform you about upcoming events, or appeals. If you have told us that you are Gift Aid eligible, we use your data to claim Gift Aid. You can let us know at any time, whether or not you want to receive information from us. You are absolutely free to tell us what you do and don't want to receive from us.

Do we share or sell your data with other companies?

We do not sell your data to anyone, to any company, or any organisation, at any time.
We may share your data from time to time with companies working on behalf of the Hospice, such as a mailing house that print our larger mailouts, and need names and addreses for letters and packs. The emailing company we use - Mailchimp - also uses your data to process the emails that we send (if you opt-in to receiving emails from us), but they do not use your data for their own purposes. The companies we use treat your data with the highest level of security, for the very specific purpose that we require them to use it for.

How is your data stored?

To gain your consent online for us to keep in touch with you, such as with the form below, we use Mailchimp. For feedback on events we use surveys via Survey Monkey These require a login to access. Mailchimp's Privacy Policy can be viewed here and Survey Monkey's Privacy Policy can be viewed hereInternally, we use two databases to store information, both are backed up regularly on dedicated servers. For general donations, appeals, and events, we use 'Donorflex'. For the lottery, we use 'Lottery Master'. Our databases are secure, require logins to access, and only the people who specifically work with the databases have the relevant permission to use them. 

How do I change my mind about how I want to be contacted?

If you already receive communications from Rotherham Hospice, you will still need to fill out either the form below or the form received through the post. If you would like to change any of your contact permissions at any time, or update your email address, home address, or phone number, please contact Paula on 01709 308 919 or
If you wish to unsubscribe from email mailings, our emails will always have an 'unsubscribe' button at the bottom of the page, and you will be removed from our emailing list.

In order to continue to receive events, fundraising, lottery, retail, or volunteer information from Rotherham Hospice, please complete either the form below - provided by Mailchimp - or by the form that you may have had posted to you.

Keeping in touch...

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